Frequently Asked Questions

MOQ varies by product. Standard catalog items typically start at 100 units. For OEM/ODM customization, MOQ is generally 500-1,000 units depending on the level of customization required. Contact our sales team for specific MOQ information.

We accept wire transfer (T/T), PayPal for sample orders, and L/C (Letter of Credit) for large volume orders. Payment terms can be discussed during quotation.

Standard products: 15-20 business days for orders under 1,000 units. OEM/ODM products: 30-45 business days depending on customization scope. Large volume orders: Contact us for a customized timeline.

We offer EXW, FOB, CIF, and DDP shipping terms. Common carriers include DHL, FedEx, UPS for samples, and sea freight or air freight for bulk orders. We can also work with your designated freight forwarder.

Yes, we ship to 60+ countries across Europe, Americas, Middle East, Africa, and Asia. We have experience with various customs requirements and can provide necessary documentation for your destination country.

Our products carry CE, RoHS, and FCC certifications as standard. ISO 9001:2015 and ISO 14001 manufacturing. Additional certifications like ATEX, UL, or CSA can be provided on request depending on product and application.

All products undergo 100% functional testing before shipment. We offer a 2-year warranty on standard products and 3-year warranty on OEM/ODM products. Our quality pass rate is 99.5%.

Yes, we provide full OEM services including custom branding, housing design, connector types, and calibration curves. ODM services are also available for completely custom product designs. Our R&D team works closely with you from concept to mass production.

Yes, we provide samples for evaluation. Sample fees vary by product. For OEM/ODM projects, we can produce prototypes before mass production. Sample lead time is typically 5-7 business days.

Yes, we provide 24/7 technical support across all time zones. Our engineering team offers installation guidance, troubleshooting, SDK support, and firmware updates. Dedicated support engineers are assigned for enterprise clients.